Cloud Contact Center Benefits
Move your business' contact center communications to the cloud while enhancing customer & agent satisfaction, improving operational efficiency, & generating increased revenue. Cloud Resource is a Zoom Contact Center partner!
01
Enhanced Customer Experience
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One platform for multiple support/sales channels including voice, webchat, email, social media,etc.
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Customized routing using the flows you choose using the data you choose.
02
Analytics & Reporting
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Facilitate data-driven decision-making based on insights into customer interactions & agent performance.
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Identify and address the root causes of common issues by analyzing data trends and patterns.
03
Automation
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Take advantage of the latest AI technologies to automatically modify flows of your queues, for webchat bots, & more.
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Automate time-consuming tasks such as agent schedules & agent interaction scoring.
04
Integrations
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Connect all of your contact center tools for seamless data sharing.
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Most integrations are pre-made without the need for custom work.
